Terms and conditions

1. These terms

These terms apply to removals, packing and storage services provided by Greater Manchester Removals. They are supplemented by the booking confirmation issued for your move, which sets out the agreed scope, dates and charges.

2. Quotations

Quotations are based on the information you give us and on what is observed at survey. A quotation remains valid for twenty-eight days from the date of issue unless stated otherwise on the quotation itself.

If the volume of goods, the property access, or the scope of work differs materially from what we were shown or told, we reserve the right to revise the charge. We will tell you before carrying out additional work wherever it is practical to do so.

3. Booking and payment

A booking is confirmed when we issue a booking confirmation and, where one is requested, receive the deposit. Deposits are credited against the final invoice.

Unless your booking confirmation states otherwise, the balance is payable no later than seven days before the agreed collection date. For storage, charges are invoiced in advance of each storage period.

4. Cancellation and postponement

You may cancel or postpone a booking by giving us notice in writing. Where notice is given more than fourteen days before the agreed collection date, any deposit paid is refundable in full. Where notice is given within fourteen days, we may retain some or all of the deposit to cover resources already committed.

We understand that completion dates move through no fault of yours. Where a postponement results from a chain delay and you notify us as soon as you are aware of it, we will make every reasonable effort to reschedule without additional charge.

5. What we will not carry

We will not accept for transport or storage: prohibited, hazardous, flammable or explosive items including gas cylinders, fuels, paints and solvents; firearms and ammunition; illegal goods or substances; perishable food; plants; live animals; and cash, securities, jewellery, precious stones or items of exceptional sentimental value unless specifically agreed in writing in advance.

6. Your responsibilities

You are responsible for ensuring that everything to be moved is present and available at collection, that nothing is left behind at either property, and that you are entitled to give us possession of the goods.

You must obtain any permits, permissions, lift bookings or parking suspensions that the property or building requires, unless we have agreed in writing to arrange them on your behalf. Where access is not available as described, and waiting or additional resources result, a charge may apply.

7. Liability and cover

Goods in transit and storage cover is provided at the limits stated on your quotation and booking confirmation. Items of high value must be declared before the move so that appropriate cover can be arranged; undeclared items are covered only to the standard limit.

We are not liable for loss or damage arising from: goods packed by you where the packing is the cause; inherent defect or normal wear; electrical or mechanical failure not accompanied by external damage; or events beyond our reasonable control.

We do not dismantle or reassemble fitted furniture, nor disconnect or reconnect gas, electrical or plumbing appliances, unless separately agreed.

8. Claims

Loss or damage must be noted at the point of delivery where it is apparent, and reported to us in writing within seven days of delivery in all cases. Claims notified outside this period may not be considered. Please retain the item and its packaging so that it can be inspected.

9. Storage

Goods placed in storage are held under these terms and the storage agreement issued with them. Access to stored goods is available by arrangement during office hours, with reasonable notice. We may exercise a lien over stored goods where charges remain unpaid.

10. International moves

For moves outside the United Kingdom you are responsible for providing accurate and complete inventory information and any documentation required by customs authorities. We are not liable for delays, inspections, charges or penalties arising from information supplied by you being incomplete or inaccurate, nor for the actions of customs or border authorities.

11. Complaints

If something has gone wrong, contact us at hello@greatermanchesterremovals.co.uk and we will investigate and respond.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.